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Global Wealth Management Operations and Technology

Global Wealth Management Operations and Technology


Course Description

This course aims to provide a macro overview of Global Wealth Management Operations and Technology.

The focus will be on looking into the processes and solutions from an end-to-end front, middle, back office role and how it is overlaid onto the IT domain through the use of schematic diagrams. Real-world examples and case studies are specially chosen to keep you informed of the current Global Wealth Management (GWM) developments and give a contextualized local knowledge.

Course Outline

Global Wealth Management Essentials

  1. Industry Overview
    • Global Market and Key Technology Trends
    • Overview of Singapore Wealth Management Industry
  2. Global Wealth Management Ecosystems
    • Major GWM players and their respective roles
  3. Customer Segments and Classification
  4. Asset Classes and Portfolios - Features, Risks, Returns and Relationship
    • Retail Banking
    • Insurance
    • Financing
    • Investment
    • Other asset classes
  5. Overview of Services and related Processes
  6. Processes supporting key services
    • Transaction services
    • Portfolio management services
    • Cross product processes
  7. Risk factors and common Compliance issues
    • Anti-money laundering, Basel II/III, OFAC, FATCA, SOX, BSA, Patriot Act, etc.
  8. Overview on Wealth Management Systems & Technology
    • Overall GWM Architecture
    • Common Enterprise Systems
    • Managing the entire IT Project Lifecycle (SDLC)
    • Standard Operating Procedures (SOP) for IT
    • Security issues (2 Factor Authentication, Biometrics, etc.)
    • Technology risk (identification of points of failure, etc.)
  9. Global and Local Regulations applicable to GWM
  10. Other industry issues

Case Studies/ Exercises

Class exercises/ case studies are designed to enhance your understanding of the concepts and methodologies taught in the course.

Who Should Attend

This interactive three-day course targets entry to mid-level professionals such as business analyst, system analyst, project manager, banking consultant, IT solution architect or anyone seeking to gain a broad understanding of wealth management business and how the various products and services are supported end to end. It is also particularly relevant to IT service providers supporting the financial services sector.


  • Possess at least a basic diploma or equivalent qualification
  • Possess a good command of the English language
  • Possess good analytical and evaluation skills
  • Possess good problem-solving skills and communication skills


Upon successful completion of the NICF accredited course, you will receive a certificate from Singapore Management University.

For general terms and conditions on our courses, click here. SMU reserves the right to amend any information without prior notice.


To be confirmed


3 Days


9am - 5pm


Singapore Management University

Course Fee

S$3,210* (inclusive of GST)

Funding and Claims Process

CITREP+ funding:

CITREP+ funding is available for Singaporeans. Participants will pay the course fees in full upfront and claim up to 70% of the nett payable fees, capped at $2,500 per trainee. Applications for claims are to be submitted to IMDA within 3 months from the actual completion date via Terms and conditions apply.

For Students and/or Full-Time National Service (NSF) 

Claim up to 100% of the nett payable course fee, capped at $2,000 per trainee. For eligibility criteria and terms and conditions, click here.

Have a question?

Phone: +65 6828 9577


Last updated on 26 Dec 2017 .