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SMU Certificate in Commercial Banking for T&O (IBF Level 1)

Course synopsis

The emergence of non-bank service providers is disrupting the business models of incumbent banks. Banks have responded by embarking on initiatives to digitize the banking infrastructure, distribution channels and services.

To be future ready, professionals in Technology & Operations (T&O) need to be multi-disciplinary and possess the ability to combine domain knowledge in products, processes and business development, with the functional skills in technology.

Benchmarked to industry best practices under the Institute of Banking and Finance (IBF) Standards framework, this 3-day certification program aims to provide participants with a strong foundational domain knowledge in commercial banking products and services, transaction workflow, IT architecture and relevant financial services (FS) IT applications. 


  • Learn the features & applications of core banking products
  • Gain an overview of relevant end-to-end transaction workflow
  • Know the IT architecture for commercial banks
  • Understand payment architecture & host-to-host connectivity
  • Identify relevant FS-IT applications for commercial banking

Who Should Attend

  • New hires/entry level professionals for commercial banking T&O
  • Professionals who work for service providers that support IT projects and services

trainer's biography

Evelyn Chua has over 15 years in transaction banking, covering trade operations, relationship management, product sales for cash management and trade financing. In her tenure with Citibank, she also facilitate sales and product training for hi -potentials and management trainees.

Amelia Ching is a financial IT veteran with over 25 years’ experience. Previously the Head of Risk and Control for Citibank’s Treasury and Trade Solutions Group, her role included IT service management, application production, IT outsourcing management, global internet application Operational Readiness Management and the setup of Global and Regional Application command centre. Amelia has been instrumental in the design and delivery of SMU Academy’s technology related programs, facilitating and delivering both public and custom trainings and consultancy for the academy

Assessment and certification

Candidates will be assessed on the following competency unit in Technology & Operations: Technology (IBF Level 1):

CU12b. Transaction Workflow in Commercial Banking.  

Upon successful passing of the assessment, participants will receive a SMU Certificate in Commercial Banking for T&O (IBF Level 1). This course is one of the five modules accredited under the IBF Standards and stacks up to a full IBF-accredited programme - SMU Professional Certificate in Technology and Operations (IBF Level 1).

For more details on assessment, please click here


30 Sep, 7, 14 Oct 2017


3 days


9am - 5pm

course fee

SGD $2,400 (excluding GST)
SGD $720 (net of 70% IBF-STS funding, excluding GST)

Continuing Professional Development (CPD)

27 hours

ibf-sts funding

The programme has been accredited under the IBF Standards, and is eligible for funding under the IBF Standards Training Scheme (IBF-STS), subject to all eligibility criteria being met.

Candidates are advised to assess the suitability of the programme and its relevance to participants’ business activities or job roles.

IBF-STS provides 70% funding for direct training costs subject to a cap of S$7,000 per candidate per programme.

For programmes commencing on and after 1 July 2016, Singapore Citizens aged 40 years old and above are eligible for 90% co-funding of direct training costs, subject to a cap of S$7,000 per participant per programme

For more information, please visit:


Singapore Management University

contact us

Phone:+65 6828 9577




Last updated on 13 Aug 2017 .